Our Commitment to Protect Your Privacy
We understand that information about you and your health is personal. We are committed to protecting your health information. As a patient of TMC SL and its other related entities, the care and treatment you receive is recorded in a medical record, in manual and/or electronic forms. We use and share this record to provide you with quality care and to comply with certain legal requirements. This record will be available to all health care professionals who need access as described in this Policy, many of whom will be involved in your treatment.
As part of our commitment to maintaining the confidentiality of your care, TMC SL will share your information only to the extent necessary to conduct our professional operations, to collect payment for the services we provide you and to comply with the laws that govern health care. We will not use or disclose your information for any other purpose without your permission.
You may ask for a copy of our current Policy in any of the patient registration areas throughout the hospital as well as with our Customer Care Office. It is also publicly posted in a number of places.
TMC SL is required by law to:
Your Rights Regarding Medical Information About You
An important part of the Hospital's Policy is the section that explains your rights regarding your medical information. Our Policy explains that you (or your authorized representative) have the right to:
To request for a copy of your medical records, proceed to the Medical Information Department and fill out a Request for Medical Information Form. TMC SL may charge a fee for the cost of providing copies to you.
Some examples of restriction requests that the Hospital cannot honor include:
Our Partners in Privacy
The following parties share TMC SL’s commitment to protect your privacy and will comply with this Policy:
Use and Disclosure of your Health Information
TMC SL uses and discloses your health information in the following ways:
TreatmentYour health information is used to provide you with medical treatment or services. We may use and share health information about you with physicians, hospitalists, nurses, technicians, affiliated students, or other TMC SL personnel involved in your care. Different departments of the hospital may also share health information about you to coordinate the services you need, such as pharmacy, laboratory and other diagnostic services. We may also disclose your health information to providers not affiliated with the Hospital to facilitate care or treatment they provide you. In addition, we may provide access to your health information to affiliated entities and locations, such as affiliated provider groups for care coordination purposes.
Billing and CollectionWe may use and disclose your personal and health information to confirm, to bill and receive payment for health care services that we or others provide to you. This includes uses and disclosures to submit health information and receive payment from Philhealth, your health insurer, HMO, or other party that pays for some or all of your health care (payor) or to verify that your payor will pay for your health care. We may also tell your payor about a treatment you are going to receive to determine whether your payor will cover the treatment. For certain services, if your permission is needed to release health information to obtain payment, you will be asked for permission.
Health Care ProcessesWe may use and disclose health information for health care operations. This includes functions necessary to run TMC SL or assure that all patients receive quality care. We may also share your information with affiliated health care providers so that they may jointly perform certain business operations along with TMC SL. We may combine health information about many of our patients to improve on the services being offered, to determine what services are no longer needed and to assess whether certain treatments are effective. We may share information with doctors, hospitalists, nurses, technicians, affiliated students, and other personnel for quality assurance and educational purposes. We may also compare the health information we have with information from other hospitals to see where we can improve the care and services we offer.
Business Serviceshe Hospital contracts with outside entities that perform business services for us, such as the government entities, billing companies, management consultants, quality assurance reviewers, customer survey contact centers, accountants or attorneys. In certain circumstances, we may need to share your health information with a business associate so it can perform a service on our behalf. We will have a written contract in place with the business associate requiring protection of the privacy and security of your health information.
CommunicationWe may use and disclose health information to contact you as a reminder that you have an appointment for care at the Hospital. We will communicate with you using the information (such as telephone number and email address) that you provide. Unless you notify us to the contrary, we may use the contact information you provide to communicate general information about your care such as appointment location, department, date and time, and satisfaction surveys.
Treatment AlternativesWe may use and disclose health information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.
Develop Health-Related Benefits and ServicesWe may use and disclose health information for us to develop health-related benefits and services.
Hospital DirectoryWe may include your name and your location (but not specific health information) in the Hospital’s Patient Directory while you are receiving inpatient care. Unless you specifically request that your information be excluded from the Patient Directory, we may release information to people who ask for you by name and only after obtaining your consent.
Individuals Involved in your CareWe may release health information about you to a family member who is involved in your medical care. We may also give information to someone who helps pay for your care. This does not apply to patients receiving treatment for certain conditions, such as substance/alcohol abuse.
Research and TrainingWe will ask for your written authorization before using your health information or sharing it with others to conduct research. Under limited circumstances, we may use and disclose your health information without your authorization. In most of these latter situations, we will anonymize data so that no patient is individually identifiable. We will obtain approval through an independent review process to ensure that research conducted without your authorization poses minimal risk to your privacy. We will have a written contract in place with the external researchers requiring protection of the privacy and security of your health information.
To Prevent a Serious Threat to Health or SafetyWe may use and disclose certain information about you when necessary to prevent a serious threat to your health and safety or the health and safety of others. However, any such disclosure will only be to someone able to prevent or respond to the threat, such as law enforcement, or a potential victim.
TMC SL does not require prior consent or authorization in the disclosure of your health information in the following instances:
Public Health Activities
Health Oversight Activities
We may disclose your information to the Department of Health and other appropriate government entities for activities authorized by law such as audits, investigations, inspections, and licensure.
Disputes and Lawsuits
To ensure the quality of care you receive while seeking treatment at TMC SL, we may access and disclose your health information if you have concerns or complaints regarding your medical management. We may also access and disclose your health information if you bring a lawsuit against TMC SL.
If you are involved in a lawsuit, we may disclose health information about you in response to a court or administrative order or in response to a subpoena, legally enforceable discovery request, or other lawful process by someone else involved in the dispute.
Other Disclosures and Uses Required By Law
We may also use or disclose health information about you when required to do so by laws not specifically mentioned in this Policy.
If you believe your privacy rights have been violated, you may file a written complaint with our Data Privacy Office via:
Telephone: (049) 544-0120 local 2004
Mobile Number: 09560514135
Data Privacy Officer
The Medical City South Luzon
Brgy. Don Jose, Greenfield City, City of Sta. Rosa, Laguna
Changes to this Policy
TMC SL reserves the right to change our privacy practices and update this Policy accordingly. We reserve the right to make the revised or changed Policy effective for health information we already have about you as well as any information we receive in the future. We post copies of the current Policy in the designated areas of the hospital and copies are available at registration areas and our Customer Care.
The confidentiality of your health information is a significant part of the care we provide to you. If you have questions about this Policy or our privacy practices, please contact the Data Privacy Officer by landline at (049) 544-0120 local 2004, mobile number at 09560514135, or via email at firstname.lastname@example.org.